Frequently Asked Questions

Everything you need to know about your MESO Customs order.

How long will it take for my order to ship?

Standard orders are processed within 1-3 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that custom-made pieces are final sale.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific region.

How should I care for my MESO Customs apparel?

To maintain the quality of our premium fabrics, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low heat.

Can I change or cancel my order after it has been placed?

Because we aim to process orders quickly, changes can only be made within 1 hour of purchase. Please contact our support team immediately for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.